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OK Apartment Limited, owner of www.CostaBlanca Ok Apartment.com, refunds to its customers the double of the difference between the price advertised on our web and the price seen on other webs as long as the following conditions are met:

Once verified these conditions OK Apartment will answer you in less than 24 hours. Half of the amount to be refund will be deducted from payment when the apartment keys are handed over. The other half will be paid to the customer this same day.

All the apartments are handed clean, including towels and clean bed linen for the number of persons figuring on the booking.

There is no extra cost for supplies (gas, electricity, water. All the taxes and commission are included in the price.

Check in must be done from 15h and check out before 11:00h.For some lodging hours can be modified only if the previous and the following booking allow it. All our company lodging allows check in from 20h.Sometimes the night check in does not imply extra charge. For more information, check out the “check in and check out” section.

The deposit is paid as a guarantee for a possible damage that could occurs in the apartment during your stay. OK Apartment does not receive nor give back any guarantee deposit. The deposit is handed over by the customer to the owner, and this one give it back to him in case there is no damage . Our company is not responsible of the loss of any deposit, either of the possible argument about its restitution. In the case the owner deducts a part or the total deposit, OK Apartment will ask him a written résumé about the damages caused and that would justify the deduction.

Booking are active once the bank account payment of 23% of the total stay confirmation is done by Bank transfer (NO immediate confirmation ) or credit card (immediate confirmation). The pending stay amount is paid in cash when check in is done in the lodging. The customer will receive a booking confirmation by email with the exact lodging address, the contact person details , an interactive access map and a summary of the stay cost customer must revise all the information sent and notify to OK Apartment the possible correction within three days. The lack of notification during this period involves the complete acceptation of the booking done by the customer.

The customer must notify the cancellation of a booking through the contact form of the web. The refund of the booking prepayment is of 100% if the cancellation is made at least 76 days before the beginning of the stay, of 50% if the cancellation is made between 46 and 75 days and 0% at less than 45 days of the beginning. Once the tenant has paid the rent to the owner , this one will not be refund in any case. If OK Apartment is forced to modify the booking, the prepayment will be refund to the customer or another similar lodging will be offered for the same price siempre every time as long as it is possible.

The client commits to respect the rules that pertain to the apartment and the community it belongs to. It is very important to respect the neighbours that get up early to work and that is why it is not allowed to use the apartment for celebrating parties in any case. The silent hours to be respected are from 11 pm to 9 am. Should the house rules not be followed, CostaBlanca Ok Apartment has the right to expel the client without any compensation.

The number of persons lodged is the one appearing on the booking made by the customer. The customer is required to communicate any change through the form of our web, before getting to the lodging. In case that rules are not respected, OK Apartment reserves the rights to ask the customer to ask the customer to leave , without any compensation.

in case of any complaint about the lodging, the customer has to inform the owner immediately. If the problem is not solved you must inform our company through the form of this web. Only the complaints received before finalizing your stay will be considered. OK Apartment will try to resolve the complaint amicably but will not be responsible in any way of the possible damage of the lift or of any other problem beyond its control. In the case the customer leave the apartment without warning to OK Apartment , this one will lose all the rights to claim before our company.

OK Apartment will not be responsible of the damages , direct or indirect , that could appear as consequences of the apartment use by the customer, including without limitation any kind of damage, loose due to fire , burglary or criminal behaviour. OK Apartment acts only as an intermediary between the customer and the owner of the lodging.

All the descriptions and information shown on this web are given by the owners of the apartments and are revised by OK Apartment .Our company continuously updates of the web page contents, but is not responsible of any error or omission that could occur from the owner part.

Our company DOES NOT has access to the credit cards numbers.The customers will pay directly through the Banco Popular Español or Paypal web. This is the maximum-security guarantee we offer to our customers as these companies are using the last security measures in data’s electronic transaction.

OK Apartment Limited treat confidentially all the personal data of its customers, in agreement with the Directive 95/46/CE of the European Parliament on personal data protection and transmission. We do not send any offer or information to our customers without their permission.